Frequently Asked Questions (FAQs)

Q: Why is it different to other toothbrushes?

A:

-Value for Money: Usmile offers affordability with premium quality-Better battery life, one four hour charge lasts six months
-Travel friendly: Usmile toothbrushes come with a protective case which you can take anywhere you go, included a usb type c charger, meaning you can charge it wherever you go.
-Award winning design: usmile has been awarded multiple awards from around the world, Red Star Design award, CMF Design award, Japan Good Design award, just to name a few.
-Out of this world technology

Q: Can I use it for sensitive gums?

A: Sonic electric toothbrushes are safe for sensitive teeth. With intelligent pressure control, it’s perfect to protect the gums. For senstitive teeth it's recommended to start from soft mode, experience a more gentle cleaning.

Q: How often should I replace the brush head for my sonic toothbrush?

A: The brush head should be replaced every 3 months as recommended by dental professionals. The colours of the bristles start to fade when it is time to change the brush head. If your brush head is showing visible bristle wear, you might need to replace it right away. A worn brush head is much less efficient on cleaning side.

Q: Why the toothbrush does not respond and cannot be turned on?

A: The product has a protection mode set up. When you receive the product for the first time, you need to press and hold for 2-3 seconds to exit the protection mode before you can turn it on.

Q: Can I switch the system language to another language?

A: The system language can be switched between Chinese, English, and Japanese. After turning on firstly, please press the button to select Chinese, English or Japanese, and long press for 2-3 seconds to confirm which language you need to select. When you want to change the language, press and hold the button for about 10-15 seconds, the "System Reset" icon will appear, then you can re-select the language. After selecting the language, press and hold the button for 2-3 seconds again to confirm, and wait for the screen icon of [√] appears means that the language selection is completed and you can start using it.

Q: Does the waterproof function support the toothbrushes whole body washing?

A: The usmile toothbrushes are waterproof, when you close the charging port cover, the toothbrush can support the whole body washing. However, in order to avoid water stains and the growth of bacteria, it is recommended that you keep the toothbrush dry after using it.

Q: What is the battery life of the usmile toothbrushes?

A: The battery life of all usmile toothbrushes are a minimum of 180 Days.